Return & Refund Policy

At Locore.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The item delivered is damaged, defective, or incorrect
  • The product is unused, unwashed, and in original condition
  • Original tags, packaging, and accessories are intact
  • The return request is made within 7 days of delivery

Products showing signs of use, washing, alteration, or damage caused by the customer may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products purchased during clearance or final sale
  • Gift cards or promotional items
  • Products damaged due to misuse or improper handling
  • Items returned without original packaging or tags

3. Return Request Process

To request a return:

  1. Contact our support team within 7 days of delivery
  2. Share your order number and reason for return
  3. Provide clear photos if the product is damaged or incorrect
  4. Our team will review and approve eligible return requests

Once approved, return instructions will be shared with you.

4. Reverse Pickup

Depending on your location, we may arrange a reverse pickup service.

If reverse pickup is unavailable in your area, customers may need to self-ship the product to the provided return address.

5. Refund Process

After receiving and inspecting the returned item:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

Refund timelines may vary depending on banks and payment providers.

6. Exchange Policy

Exchanges are subject to product availability.

If the requested size or product is unavailable, a refund or store credit may be offered instead.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

To request cancellation, contact our support team immediately.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Share photos/videos of the issue
  • We will investigate and provide a replacement, exchange, or refund as appropriate

9. Refund Exceptions

Locore.shop reserves the right to reject return or refund requests if:

  • The returned product does not meet eligibility conditions
  • Evidence of misuse or damage by the customer is found
  • The return request is made beyond the allowed return period

10. Contact Us

For return, exchange, or refund assistance, contact us:

Tread Name: locore.shop

Name: Kavad Bhaveshbhai Bholabhai

Email: locore1@outlook.com

Address: 122, Madhuvan Society, L H, Road Near, Surat, City, Surat, Gujarat - 395006

Mobile : 9924521628